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Fleet-Manufacturer Relationships Reach All-Time Low, Warns AFP

The relationship between fleet manufacturers and their customers has reached an all-time low, according to a new report from the Automotive Fleet Professionals (AFP). The report, which surveyed over 500 fleet managers, found that customer satisfaction with their fleet manufacturers has dropped significantly in the past year.

The survey revealed that fleet managers are increasingly dissatisfied with their fleet manufacturers’ customer service, product quality, and pricing. In particular, fleet managers expressed frustration with the lack of transparency in pricing and the lack of communication from manufacturers.

The survey also found that fleet managers are increasingly dissatisfied with the availability of parts and service for their fleets. Fleet managers reported that they often have to wait weeks or months for parts to be delivered, and that they are often unable to get the parts they need in a timely manner.

The report also highlighted the need for better communication between fleet manufacturers and their customers. Fleet managers reported that they often feel like their concerns are not being heard or addressed by their manufacturers.

The survey results suggest that fleet manufacturers need to take steps to improve their customer service and communication with their customers. Fleet manufacturers should also focus on improving product quality and pricing transparency to ensure that their customers are satisfied.

#FleetManufacturers #CustomerSatisfaction #ProductQuality #PricingTransparency #Communication #FleetManagers

The Automotive Fleet Professionals (AFP) report reveals that fleet-manufacturer relationships have reached an all-time low. Fleet managers are increasingly dissatisfied with customer service, product quality, and pricing. The report highlights the need for better communication between fleet manufacturers and their customers, as well as improved product quality and pricing transparency. #FleetManufacturers #CustomerSatisfaction #ProductQuality #PricingTransparency #Communication #FleetManagers